About Us

We are a third-party administrator located in Houston, Texas. Providing you the personalized service you deserve is our top priority, and we make every effort to be available whenever you need help.

Our Services Include

  • Health-Fund Claims Processing
  • Pension Fund Processing
  • Government Compliance
  • Tax Compliance
  • HIPAA Compliance
  • Claims Adjudication
  • EDI Services
  • Record-Keeping

Mark Crandell


Mr. Crandell is the president of Benefit Resources. He was introduced to the administration of benefit plans as the principal officer of a labor organization where a large portion of his responsibility was working with membership benefits. Seeing firsthand the importance benefit programs play in the lives of those served made for an easy transition. The opportunity to manage a mid-sized Pension and Health & Welfare Plan presented itself, and the rest is history. Benefit Resources was established to serve the multi-employer industry and remains committed to that purpose today. Our family has grown, and we look forward to continuing to grow the range of benefit plans we offer as well as the populations we serve.

Sandy Heck


Ms. Heck is vice president and treasurer of Benefit Resource. With more than 25 years' experience in fund administration, she started her career in 1978 working in the Taft Hartley industry as a claims processor with Trust Fund Management Group. Her division was later acquired by Zenith Administrators, with whom she continued employment until 1993. That same year, she accepted a position with Insulators Local 22 Health & Welfare Fund/Pension Fund. In 1998, Ms. Heck and Mr. Crandell established Benefit Resources to serve the Taft Hartley community. Ms. Heck oversees both offices and also heads the accounting and human resources departments.